Refund Policy

You may cancel or reschedule your laundry pickup at any time before our driver arrives for collection.
No fees or penalties apply for cancellations made prior to pickup.

Once your laundry has been picked up by our driver, the order is considered in progress, and cancellations or refunds are no longer available.

To cancel or reschedule, please contact us through our website, customer portal, or email us at brightwashateria@gmail.com

Because wash-and-fold laundry is a service-based, perishable, and customized process, all completed orders are non-refundable.

After pickup, we do not issue refunds, credits, or reimbursements for any reason, including dissatisfaction with outcomes such as folding style, fragrance preferences, or general appearance of washed items.

Damage and Loss Disclaimer:

• We take extensive care in handling every customer’s laundry, including using appropriate wash settings, detergents, and separation procedures.
  However, by using our service, you acknowledge and accept that all laundry items are cleaned at your own risk.

  This includes, but is not limited to:

  • Shrinkage, color bleeding, fading, or stretching

  • Wear-and-tear of delicate fabrics

  • Damage to clothing with pre-existing weaknesses

  • Missing buttons, loose stitching, or structural deterioration

  • Items left in pockets that may cause damage

  • Any loss or damage caused by manufacturer defects or age of garments

• While we strive to prevent issues, we are not liable for any damage, loss, or deterioration of clothing, fabrics, or personal items.
  No compensation, reimbursement, replacement, or return of funds will be provided for damaged or lost items.

Customer Responsibility:

By booking our service, you agree that:

• All items sent for cleaning are suitable for standard wash, dry, and fold processes.

• You have emptied all pockets and removed any fragile, valuable, or non-washable items.

• You accept full responsibility for the condition of your garments and any risks associated with laundering them.

• You understand that Bright Washateria’s liability is limited to the maximum extent permitted by law.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail brightwashateria@gmail.com